Refund policy

1. Cancellation, refunds and after-sales

Code delivery, a completed top-up or confirmation of receipt does not remove after-sales rights for invalid goods, wrong delivery or non-fulfilment. A change-of-mind return differs from a request about a faulty product or service. Eligibility depends on the product, delivery status and applicable rules; it is not rejected automatically.

Cancel unpaid orders using the order page. For paid orders that have not been fulfilled, request a refund promptly to avoid further delivery. For partial delivery, incorrect account details or credit already received, support checks the circumstances and applicable rules and explains the refundable amount.

For invalid codes, a mismatch with the agreed product, a wrong top-up or missing delivery, submit an issue or refund request from the order page. If the refund button is no longer shown after receipt confirmation, you can still submit an issue or contact support.

A refund is confirmed by an actual refund record. Support should explain its method, amount and expected arrival time. Foreign-currency online payments are handled in the order payment currency. Keep order and communication records. These terms do not remove statutory rights.